Here you will find an overview to our ordering process. Understanding the process is the key to managing the delivery expectations of your customers and ensuring the timely delivery of your order, free of mistakes.
Custom uniforms must be right the first time. There is no putting it back on the rack. Our proven design and order process will ensure your order is right every time. By using our color matching tools like our material color matching charts and working with our design staff during our exclusive design session process, your custom uniform ideals will quickly come to life. You can customize your design and construction of your uniforms. We offer multiple construction patterns of jerseys and their customize-able options. It is important to understand that production time starts when we have confirmation of production artwork, player list and accepted sales order. Any delay in submitting this information will delay the start of production for their order. We will make every effort to deliver an order by a requested delivery date that is needed earlier than the program terms. Please understand that it may not always be possible during times when the demand for orders are high. Eg: start of season orders. Be sure to align your order delivery dates to coincide with our program production time lines.
1. Review and Select the Uniform Programs to be ordered (See here)
2. Submit an Order Request Form (Web Form) (US Dealer Form) (Canadian Dealer Form)
The first step in any order process is to provide us with the details of your order. Our Order Request Form located on our dealer webpage will allow us to collect all the important logistical and product information at once in an easy to complete web form from the start of the ordering process.
You can upload any artwork files you may have for the order at this time to allow our graphic art department to ready the concept artwork for the order. Be sure to add any other important details to the notes section at the end of the form.
3. Download the Roster Submission file (Excel Spreadsheet) (download here)
Use the Roster Submission file to enter the details of the products to be produces. This includes Names, Numbers, Sizes and Quantities of each product being ordered. When completed e-mail the form to us at firstname.lastname@example.org
VERY IMPORTANT: To get any New Order to Production We MUST have a completed and confirmed Roster Submission File and a confirmation of Production Artwork by the customer responsible for confirming all the order details. Any delay in completing these steps will delay the start of order production.
4. Confirming the Sales Order. Once the construction details and quantities are known for your order we will send by email to the dealer and sales rep a SALES ORDER. The sales order will allow the dealer to know the cost of the order minus any shipping charges. The dealer MUST acknowledge that the sales order is correct before production of the order can start.
5. Getting order artwork ready (Preparing Artwork is not part of the production time of any order)
Preparing artwork is a two step process. When possible provide us with vector artwork to ensure that preparation of the concept artwork is not delayed by having to recreate vector artwork from raster (pixel) or non vector artwork.
Concept Artwork first created and is the artwork created by your instructions,during a live design session or by the uniform kit designer. Concept Artwork is a way for the customer to quickly and efficiently get the customer’s uniform idea into a workable media format. Although Concept Artwork looks good from the customer’s perspective it is not ready for production. Note: It can take up to 5 business days from concept artwork approval for us to present Production Artwork for approval.
Production Artwork is what the customer must approve to be good for production on all orders. Production artwork is the concept artwork that has been verified and production tested to produce all aspects of the uniform order to the customer’s specifications. If necessary the artwork can be altered by production department to produce the customer’s desired results. Because of this the customer MUST approve only production artwork. Should changes be needed to Production Artwork contact our graphic art department for needed changes.
Artwork Authorization When ready an production artwork authorization form will be presented by email for the customer to review. If all aspects of the production artwork is acceptable to the customer, Then the customer can type their name into the form and return by email to us at email@example.com
6. Getting the production clock started
Each different product program we offer has it’s own production time frame. These programs differ in production time based on the program terms, product complexity and the quantity of the product being produced. VERY IMPORTANT: To get any New Order to Production We MUST have a completed and confirmed Roster Submission File and a confirmation of Production Artwork by the customer responsible for confirming all the order details. We also must have Sales Order we send to the dealer to be confirmed. Any delay in completing these steps will delay the start of order production.
Production Samples If production samples are required of any order then the production clock will start only after approval of the production sample and a completed and confirmed Roster Submission File. Production Samples may take 2 to 4 weeks to produce and then deliver.
Beginning of Season Orders Orders needing delivery at the beginning of the hockey season (HIGHEST PRODUCTION DEMAND DURING THE YEAR) need to be ready for production well in advance of the delivery date. No Rush Orders will be taken during the months of June, July, August or September. Be sure to align your order delivery dates to coincide with our program production time lines.
Our Business hours are the following:
Monday to Friday 9:00am to 5:00pm EST 1-855-265-3375 toll free
Local 484-487-2030 or E-Mail firstname.lastname@example.org