Dye sublimation fabric printing is a two-step process in which a printer sprays special ink or dye on a transfer paper, which is then fed into a heat press along with the fabric. The process involves using pressurized, 400 degree heat to "sublimate" (transform from a solid directly into a gas without becoming liquid) the ink on the transfer paper which then permanently fuses the dye into the fibers of the fabric. The end product is a high resolution, color rich fabric that retains its feel and breathability, is weather-fast, will not bleed, and can be laundered repeatedly without fading. Silk screening, heat transfer logos, and number decals are surface bonded with coated transfer media to the fabric and will crack, peel, and fade over time. Ace uniforms will stand up to repeated wear and laundering and will look as good in the future as the day you received it.
There are a few primary advantages...
A dye sublimated uniform can incorporate any graphic design and color not available with off-the-shelf stock uniforms. This gives your customer the opportunity to achieve a truly unique identity and look that no other club will have. This will also provide your customer the opportunity to develop team apparel and accessory items such as T-shirts, warm-ups, helmet stickers, window decals, rink banners, etc., to raise additional funds for the club.
A dye sublimated uniform is significantly lighter in weight than similar tackle twill designs with embroidered/applique logos and sewn-on names, numbers. For this reason, the lighter feel is usually preferred once it is worn in competition over a traditional design.
A dye sublimated uniform can be more cost effective than traditional tackle twill designs, allowing teams and the clubs to save money.
Ace Sports provides all complete design flexibility through our exclusive live, web based design process directly with Ace designers. We do not restrict uniform design to a limited selection of templates that other manufacturers force you to choose from. The result is the opportunity to develop a truly unique, one-of-a-kind look and identity that no other team will have. If your customer can imagine it, they can wear it.
Exclusive, web based ordering system. Allows you to see a complete history of your orders and artwork
Custom design can also extend to all components for a complete head to toe uniform presentation.
No minimums for team orders.
Simple single piece ordering for new players, as well as re-ordering for player turnover at the start of each season.
Yes. Some teams like the advantages of developing a base jersey design and then incorporating tackle twill features. Please consult with Ace for specific needs.
All uniforms are polyester-based fabrics. Turn the item inside out before washing to prevent snags. Machine wash in cold water on a gentle cycle using an all-purpose detergent. Fabric softener will reduce static electricity. Tumble dry on a low heat setting or hang to dry (preferred). Do not overly dry the jersey as this may cause gradual shrinkage over time. Press at a moderate temperature setting if necessary.
The first step in any order process is to have the Team or Organization contact information and order delivery date needed. The easiest way is to use our 24/7 web based contact form located on our Website www.acejerseys.com/contact.php or the order can be call into our sales office during normal business hours Monday to Friday 9:00am to 5:00pm
Please provide the following customer information:
Organization/Team Name:
Delivery date order needed:
Team Contact:
Address:
City: State: Zip:
Phone #
E-mail:
Any additional notes can be written in the text box and sent along with the team contact information.
Our design team will contact the customer to find out the Organization/Team design needs.
We will provide the customer with all information to allow the customer to easily facilitate the design process. Example: Artwork/Logo formats, Color choices, Font Choices and Design elements.
Once the customer understands what we need from them, our design team will schedule a live design session with the customer.
A Live Design Session is a unique, web-based uniform design experience exclusively available through Ace Sports. This provides the most time-efficient and convenient approach to uniform layout and design available from any manufacturer today. During a Live Design Session, your customer will speak with a designer, log onto our website, and be given a password to utilize a secure online connection that will display our workstation directly on his/her computer monitor. The typical initial session may take 30-45 minutes to complete. When the Design Session is complete, we will email the concept layouts to share with the team and organization. If changes are required, let us know, and we will make the modifications and resend the revisions for review.
Simply call our office to schedule a mutually suitable time at 1-800-830-0753.
Concept Artwork - is the artwork created during a live design session. Concept Artwork is a way for the customer to quickly and efficiently get the customer’s uniform idea into a workable media format. Although Concept Artwork looks good from the customer’s perspective it is not ready for production.
Production Artwork - is what the customer must approve to be good for production on all orders. Production artwork is the concept artwork that has been verified and production tested to produce all aspects of the uniform order to the customer’s specifications. If necessary the artwork can be altered by production department to produce the customer’s desired results. Because of this the customer MUST approve only production artwork.
Yes. If you are part of a committee, we can support multiple users as part of the Live Design process. Just have each person log on from their own location and conference in together to jointly participate in the design process. This is another feature we have provided to make it the most time efficient and productive process available to help you complete your uniform design and ordering experience with Ace Sports.
We charge $100 in advance for the design session. If the customer carries through with the uniform purchase with Ace Sports, your account will be credited back the design session fee, essentially providing a free service for our customers.
Yes. Please discuss your needs with an Ace designer when scheduling your Live Design Session.
Yes. School colors are typically chosen from the Pantone Color Charts, which we use at Ace Sports. If you are not sure what the color numbers are, consult with the appropriate staff at the school to get the specific Pantone color numbers.
Yes. Please discuss your needs with an Ace designer when scheduling your Live Design Session. Please be prepared to forward artwork and logo size requirements to Ace Sports to accurately quote.
Ace Sports does not force you into a limited choice of design templates and can produce any design you can conceive. If your customer has an idea of what they would like to achieve (style, colors, logos, etc.), you can forward this to us prior to the Live Design Session for us to review and make recommendations. During the Live Design Session, we can also show many design examples of what we have done for others to help you select a specific style or choice of colors. The choices are unlimited.
Yes. If you have a logo design, please be prepared to email us the appropriate graphics file. We use graphics in vector format, including *.cdr, *.eps, or *.ai. If these formats are not available and Ace Sports Inc. must redraw the logo, a one-time artwork charge will be applied to accomplish this. This fee will depend on the logo complexity and time required to reproduce any non-vector supplied logos. Cost for any artwork that Ace Sports Inc. is required to purchase to complete a customer design will be added to the order invoice.
There are no minimum quantities for team orders.
Yes. Once a team order is received, Ace will produce individual pieces of delivered design and ship per our normal delivery schedule, although we will make every effort to fabricate and ship as soon as possible. For example, a new player joins a team after the team receives its initial uniform shipment, or player turnover at the start of a new season requires ordering additional pieces. All artwork and drawing files are stored on our system and can be quickly retrieved for review.
Ace has a complete inventory of sizing samples available to accurately size all players, eliminating guesswork and delays for re-ordering. The sizing samples will be initially provided free of charge and are required to be returned when finished. However, if they are not returned or lost, customers will be charged on the same credit card used for the design session fee for the samples sent.
Once the design is set and your customer confirms their intent to purchase with Ace Sports, we will set up an account in our online ordering system where they will be provided a username and password. After an initial consultation from Ace where we walk through the ordering system and how to use it (it's very simple), they will enter their player information including names, numbers, sizes, etc. This is a step the customer must complete in order to provide the highest accuracy for the details of the order.
No. Ace Sports requires all customers to input their own player information into the online ordering system. Player name spellings, specification of sizes, etc., are the sole responsibility of the customer.
No. It is the sole responsibility of the customer to approve final artwork by clicking GFP (Good for Production) on the Preview Tab in the online ordering system.
We collect 50% deposit of the total order value prior to releasing the order to the factory for production. The remaining balance is due prior to shipment of the order.
Ace Sports Inc. accepts VISA, MasterCard and Discover payments. Credit card payments can be securely made on line through a link provided in your electronic invoice or over the phone. Ace Sports also accepts checks. We utilize an ACH electronic process for accepting checks accessible through our website. Please consult with our office for instructions.
No. For team orders, Ace will only accept one team payment per invoice. Individual players or player families cannot pay separate for their own pieces.
Order cancellations will be accepted until orders are locked in production and fabrication begins. The refund will be the initial deposit less any upfront charges incurred for design fees, unreturned sizing samples, etc. Once an order is locked at the factory and fabrication begins, no refunds will be provided.
Standard order production time for uniforms is 4-6 weeks after the following conditions are met … 50% deposit (unless other terms are agreed to prior to production and credit approval.), Completed and confirmed Player list in order system and Production artwork approval (Not concept artwork) is signed and returned by the authorized team contact. Ace Sports Inc. is not responsible for delivery delays due to third party shipping delays, customs delays, etc… If such delays should occur, Ace Sports Inc. will not bear the cost of any expedited shipping to compensate for delivery delays.
Standard shipping is UPS Ground. Customer is responsible for the cost of shipping and optional shipping insurance. Shipping costs vary greatly and are dependent on the size of the order, number of boxes, etc. The shipping cost will be communicated and added to order balance for payment prior to shipment. Special delivery requests (overnight, 2nd Day, etc.) can be accommodated. Please consult Ace Sports for specific needs and costs.
Can I return a custom order?
All Ace Sports products are custom made and no returns are accepted once the order is delivered.
What if there is a mistake on a delivered order?
If customers follow the order process, order mistakes will be almost eliminated. Our process puts all responsibility of Artwork, Colors and Player List on the team/organization. In the event of a mistake, claims must be made within 5 days of product delivery. Once a determination of the cause of error is made, error remake can begin. Mistakes determined to be made only by Ace Sports Inc. will be replaced. All replacements will be produced during the normal production cycle. No product will be replaced without proof of mistake. Photos of mistake/s will be mandatory before any replacement order will be put into production.